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TERMS OF SALES

THESE GENERAL CONDITIONS OF SALE APPLY TO ALL RESERVATIONS MADE

TO AUX DUCS DE SIENNE BY AN INDIVIDUAL CUSTOMER.

1. Preamble

1. The purpose of these terms and conditions is to set out the terms and conditions under which ULR Lodging & Resorts Group SAS (hereinafter “ULR”) allows its customers (hereinafter “the Customer(s)”) to benefit from all the Services, including reservations, available.

On-sitewww.auxducsdesienne.fr

ULR Lodging & Resorts Group SAS operates the booking site www.auxducsdesienne.fr. This website allows the reservation of rooms in the Hotels of ULR Lodging & Resorts Group SAS

By telephone with our central reservation number +33 (0)5.64.31.31.00.
By phone at the hotel reception.
On site at the hotel reception.
By agencies selected by ULR.
Through Partners.

2. The Customer declares that he has obtained from the hotel Aux Ducs de Sienne or from ULR Lodging & Resorts Group SAS, all the information needed to make your choice and continue your reservation.

3. Any reservation made through the site www.auxducsdesienne.fr supposes the consultation and the complete and unreserved acceptance of these general conditions as well as the conditions of sale of the reserved rate mentioned expressly in the description of the rate selected at the time of the reservation.

The Customer must confirm by ticking the box, having read and accepted these general conditions and the conditions of sale of the reserved rate before definitively validating their reservation; no reservation is possible without this agreement.

For any other method of reservation, the Customer receives the general conditions of sale with the confirmation of his reservation. The booking confirmation entails acceptance of these conditions of sale and full and unreserved acceptance of their provisions.

4. The Customer has the option of saving and editing these general terms and conditions using the standard functionalities of his browser or computer.

5. The Site contains the following information:

the legal notice allowing a precise identification of ULR Lodging & Resorts Group SAS and indicating its corporate name, its registered office, its individual identification number for liability to value added tax,
the e-mail address and telephone number allowing you to contact ULR,
the essential characteristics of the accommodation offered by ULR,
the essential characteristics of the additional and optional services offered,
the prices including all taxes,
the conditions of sale of the reserved rate,
payment terms,
the general conditions of sale,
the period of validity of the offers and the price thereof.

6. The Customer, prior to the reservation declares that this reservation is made for his personal needs. The Customer, by virtue of his status as a consumer, has specific rights, which would be called into question in the event that the Services reserved were not reserved for personal purposes.

7. All of the information provided on the www.auxducsdesienne.fr website is presented in French as well as in other foreign languages.

8. The Client declares that he has full legal capacity enabling him to commit to these general terms and conditions.

Any reservation made by a minor (between 16 and 18 years old) can only be taken into account by ULR after having obtained the signed discharge from the legal representatives of the minor who made the reservation and from any accompanying minors. ULR reserves the right to request any supporting documents necessary to authenticate the signature of the discharge.

2. Definitions

For the rest of the present, the terms below will have the following meaning:

“Reservation summary”: dematerialized document which summarizes the characteristics of the Services selected by the Customer on the site www.auxducsdesienne.fr. This document precedes the acceptance by the Customer of these General Conditions of Sale and the entry by the Customer of his banking information in the context of a prepayment or a guarantee.
“Reservation confirmation”: electronic document sent to the customer to notify him of the taking into account of his reservation which summarizes the characteristics of the Services reserved by the Customer on the site www.auxducsdesienne.fr.
“Client”: natural person acting exclusively for his personal needs.
"Conditions of sale of the reserved rate": price applied on the date selected by the Customer for a category of room with or without the breakfast option, associated with its payment conditions, its conditions for changing reservation dates or Reserved services and its cancellation conditions.
“Reservation request”: request for reservation of rooms of products and Services performed by the Customer.
“Aux Ducs de Sienne”: refers to a hotel establishment operated by ULR.
“Partners”: refers to any Service provider who has entered into a Service provision contract or partnership agreement with ULR.
“Service”: reservation of rooms, products and Services made by the Customer.
“Site”: refers to the website www.auxducsdesienne.fr.

3. Purpose

1. These general terms and conditions define the rights and obligations of the Client and the ULR company for all types of booking (including remote bookings) of Services offered by Aux Ducs de Sienne.

2. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.

3. The Customer acknowledges having read these general conditions of sale and the Conditions of sale of the reserved rate and having accepted them.

4. Amendments

ULR reserves the right to modify or supplement all or part of these general conditions of sale at any time. In this case, the new version of the general conditions will be available on the Site with its date of entry into force. The Customer is advised to regularly consult the general conditions of sale to be aware of any possible modification. In any case, the Customer will only be bound by the version of the general conditions in force at the time the Customer makes the reservation for his Service.

ULR is not liable for damages of any kind that may result from these changes and/or temporary unavailability or even the permanent closure of all or part of the Site or the Services associated with it, such as the space online reservation, the private space, the unavailability of the reservation centre.

5. Reservation

1. The Client chooses Services from among those offered by Aux Ducs de Sienne according to his needs.

2. The Customer acknowledges having read the nature, price, destination and reservation methods of the available Services and having requested and obtained the necessary and/or additional information, in particular the Conditions of sale of the reserved rate, to carry out his reservation in full knowledge of the facts.

3. The Customer may reserve, on an individual basis, a maximum of three (3) rooms per reservation on the Site. For any reservation of a higher number of rooms, the Customer can be called by the sales teams, by clicking on the link provided for this purpose at the bottom of the page of the website, contact the Hôtel directly.

4. The Customer is solely responsible for his choice of Services and their suitability for his needs, so that ULR cannot be held liable in this regard.

5. The reservation is deemed accepted by the Customer at the end of the reservation process.

6. All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or against payment. Any reservation made for others must be made in the name of the third party holder of the stay.

6. Reservation process

1. The reservation made by the Customer is made directly online on the Site or via the reservation center – N° +33 (0)5.64.31.31.00.

2. The booking request is confirmed upon receipt by the Customer of the Booking Confirmation, sent by the Hotel.

3. The Customer undertakes, prior to any reservation, to complete the mandatory information requested when creating the reservation file.

4. The Client certifies the truthfulness and accuracy of the information transmitted.

5. The reservation procedure includes the following steps:

Step 1 - Choice of the room and the Conditions of sale of the reserved rate,
Step 2 - Selection, if applicable, of one or more additional services offered,
Step 3 - Presentation of the summary of the reservation, its total price, the Conditions of sale of the reserved rate which includes in particular the payment conditions and the Cancellation conditions, modifications if necessary of the choice of services (date, room, price, additional service), and information concerning the tourist tax,
Step 4 - Communication of his contact details by the Customer,
Step 5 - General Conditions of Sale:

On the Site, the Customer confirms, by ticking the box, to have read and accepted these General Conditions and the Conditions of Sale of the reserved rate before definitively validating their reservation; no reservation is possible without this agreement.

Step 6 - Communication of credit card numbers in the event of a warranty claim or prepayment,
Step 7 - Confirmation and Validation of the reservation and payment by the Customer. The entry of bank information reflects the Customer's acceptance and has the effect of contractually committing him to ULR.
Step 8 - Receipt by the Customer of the email confirming his reservation. This email summarizes the date of the reservation made, the Services reserved, the prices including VAT with details of the applicable taxes, the Conditions of sale of the reserved rate (including the cancellation conditions), accepted by the Customer, the general conditions of sale as well as the address of the Hotel.

If the confirmation email is not received within 24 hours of the Reservation, it is the Customer's responsibility to contact the reservation center to ensure that the information provided and that the reservation has been taken into account.

7. Cancellation or modification by the Customer

1. The Customer is reminded, in accordance with Article L. 221-28-12th of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code. consumption.

2. The Conditions of Sale of the rate reserved and accepted by the Customer specify the terms and conditions for canceling and/or modifying the reservation. Reservations with prepayment for a non-refundable and non-cancellable rate cannot be modified and/or canceled.

3. The interruption of stay, in the case of reservation with prepayment, for a non-refundable and non-cancellable rate, does not give rise to any refund.

4. When the Conditions of Sale of the reserved rate allow it:

the cancellation of a reservation made from the Site can be made directly on the Site via the “Your reservations” section, or with the Hôtel . .
the modification of the reservation can be made directly with the Hôtel , whose telephone number is specified on the confirmation email received by the Customer.
In the event of a "no show", i.e. in the event of a reservation not canceled but for which the customer did not show up at the Hôtel on the day reserved and insofar as the reservation has been guaranteed by bank or prepaid card, the reserved Hôtel will debit, as compensation, the sum of one night reserved, or will not reimburse the sum paid as prepayment. If several nights were reserved, the cancellation terms will apply in accordance with the Conditions of Sale of the reserved rate.

8. Cancellation by the Hotel

In the event of an exceptional event or the impossibility of making the reserved room available to the Customer or in the event of force majeure, the reserved Hôtel may offer the Customer an accommodation solution in a Hotel of at least equivalent category or, if it is of a lower category, a room of a higher standard than that originally reserved, for services of the same nature. All possible additional costs attached to this dislodging, for services of the same nature, will be paid for by the Hôtel originally booked. The Customer can also cancel his reservation which then gives rise to an immediate refund.

9. Stay at the Hôtel

1. Anyone staying in the establishment must present a valid identity document at check-in. Failing this, AUX DUCS DE SIENNE may refuse to rent a room and/or cancel the reservation it had made without the possibility, where applicable, of reimbursement, in accordance with the Conditions of Sale of the reserved rate.

Foreign customers, including accompanying persons and teenagers over 15 years old, must complete an “individual police form”. Children under the age of fifteen may be listed on the form of an accompanying adult. The information contained therein is framed by the "code of entry and residence of foreigners and the right to asylum, article R.611-42".

The customer may only bring third parties into the room after having requested the express authorization of the Hôtel , which reserves the right to carry out all the necessary checks.

2. We gladly welcome cats and dogs provided that they are kept on a leash in all the common areas of the establishment, it being specified that the Hôtel may refuse to welcome any pet or other animal likely to present a safety risk for the other occupants, the assessment of this risk being left to the discretion of the Hôtel . For reasons of hygiene, animals are not allowed in the catering areas (These provisions do not apply to guide dogs or assistance dogs). In order to guarantee everyone's peace of mind, animals must not be left alone without supervision.

You may be charged an additional price per animal, we invite you to refer to the Hotel sheet on the Site to find out the terms of acceptance.

3. The Customer accepts and undertakes to use the room as well as the common areas made available to him, in a reasonable manner. Any behavior contrary to the principles of safety and/or hygiene, good morals and/or public order may lead the Hôtel to ask the Customer to leave the establishment, without reimbursement.

4. Any damage caused by the customer or by the occupants of his doing in the room or in the various spaces occupied by him during his stay, must be reported to the reception of the Hotel or to the Manager in charge and will be able to be directly invoiced for the cost of repairs.

For security reasons and out of respect for everyone, it is strictly forbidden to smoke inside the Hotel. In accordance with the Public Health Code in its provisions setting the conditions for the application of the ban on smoking in places assigned for collective use, smoking in the Hotel exposes the customer to the fine provided for the contraventions of the third class or legal action.

Penalties equal to a maximum of the price of the reserved room may be applied if the Customer does not comply with the posting prohibiting smoking in his room.

5. AUX DUCS DE SIENNE has a Rules of procedure intended for the Client. The Client accepts and undertakes to comply with said regulations, the provisions of which apply both to himself and to any occupant of his doing. In the event of violation of the provisions of said regulations, AUX DUCS DE SIENNE may immediately expel the client and all persons sharing their stay, without any compensation and/or without any refund if payment has already been made. He may also refuse any future reservation.

6. Unless expressly provided otherwise, the Customer must leave the room before 11.00 AM on the day of the end of the reservation. Failing this, he will be charged an additional night.

10. Warranties

The Hotels are bound by the guarantee of conformity of the Services, under the conditions laid down in articles L. 212-1 et s. of the Consumer Code.

11. Liability

1. The photographs presented on the Site are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the Hotel presented, give as accurate an overview as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture or possible renovations. The Customer cannot claim any claim as a result.

2. In accordance with the laws and regulations governing intellectual property rights, the use and/or reproduction of all or part of the elements making up our offers present on the Site is strictly prohibited, as is any reproduction of the decorations and/or characteristic elements of the entire resort.

In order to respect the privacy and image rights of other customers, the Customer is prohibited from taking photographs of them within the confines of the Hotel or its outbuildings and/or from publishing the photographs taken under such conditions.

3. ULR UPSCALE LODGING GROUP SAS will not incur any liability for any direct or indirect damage resulting from the act of a third party, the Client or partners of our hôtel.

4. Hypertext links may refer to sites other than our web site, which disclaims all responsibility for the content of these sites and the Services offered. ULR has put in place measures to protect and secure their information system against malicious acts, however, connecting to the Site and carrying out a reservation implies for the Customer, knowledge and acceptance of the characteristics and limits of the Internet, the absence of protection of certain data against possible misappropriation or hacking or risks of contamination by possible viruses circulating on the network . ULR Group declines all responsibility in the event of misuse or incident related to the use of the computer or any medium allowing access to the Internet, maintenance or the malfunction of the website or any other technical connection and the sending of information to the wrong address.

5. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the order at the Customer's expense, without prejudice to any civil or criminal action against the latter.

6. ULR reserveS the right not to receive or to expel, without refund, customers whose dress is indecent and negligent, whose dress is intended to conceal the face (Law N°2010-1192 of October 11 2010), customers with noisy, incorrect or alcoholic behavior, customers whose behavior is contrary to hygiene, good morals and public order. Proper dress is required in the restaurants and in the public areas of the Hotel.

The Customer is courteous and respectful towards the staff of the Hotel. On pain of exclusion without reimbursement, the Customer refrains from any verbal or physical violence, any racist behavior or remarks as well as any form of harassment.

12. Price

1. The prices relating to the reservation of the Services are communicated before and during the reservation.

2. The prices communicated are per room for the number of person(s) and the date(s) selected. Unless otherwise stated, Additional Services (breakfast, half board, full board, etc.) are not included in the price. When confirming the Customer's reservation, the total amount of the Services reservation will be indicated.

The prices take into account the VAT applicable on the day of the reservation and any change in the rate applicable to the VAT will be automatically passed on to the prices indicated on the date of invoicing.

3. The prices are confirmed to the Customer all taxes included (TTC), in the commercial currency of the Hotel (the Euro), which in some cases may be different from the local currency of the establishment. The prices communicated are only valid for a fixed period. All reservations are payable in the local currency of the Hotel.

4. If a rate requires payment to be made at the Hôtel in a currency other than that confirmed on the reservation, the exchange costs (conversion and bank charges) are the responsibility of the Customer. Note that if there is a conversion of the currency confirmed on the reservation into another currency, it is given for information only and is not contractual, taking into account in particular the possible evolution of the exchange rates between the date of reservation and the date of stay at the establishment.

5. The tourist tax, and any other tax specific to the municipalities indicated for each rate, is to be paid directly on site to the Hotel except in the case of online prepayment where this amount may be included.

6. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing. Indeed, the rates can be increased by different taxes depending on the city/country. These taxes will be communicated to the Customer at the time of booking, if they are known to the Hotel at that time. Failing this, they will be displayed at the reception of the hôtel; The Customer undertakes to pay the various taxes, without any dispute, with the reserved Hôtel ..

7. The Hôtel guarantees that their best rates are offered on the Site. If after having reserved a Hôtel on the Site, the Customer finds within 24 hours of their reservation an equivalent offer for the same date or dates, at a lower rate for the same Hotel, the same number of people and the same type of room, the same services (breakfast, etc.) under the same conditions of sale (cancellable or not, refundable or not) on another website (excluding exclusions), excluding tourist tax but administration fees included, ULR will guarantee this rate with an additional 10% discount.

13. Payment

1. The Customer communicates his payment details either (i) to prepay the reservation before the stay, or (ii) as a guarantee of the reservation in the event of a "no show". When it comes to a credit card, the information required is: the credit card number, without spaces between the numbers, the validity date (it is specified that the credit card used must be valid at the time of the stay) and the visual cryptogram as part of a prepayment.

Hôtels Barrière have chosen A.T.O.S (i.e. Payment Service Provider) to secure online prepayments by bank card using 3D Secure. The Customer's payment card is subject to security checks (outstanding check, card country check, IP address country check, etc.) by the designated partner and may be refused for several reasons: card stolen or blocked, ceiling reached, input error, etc. In the event of a problem, the Customer must contact his bank on the one hand, and the Establishment or any other entity, on the other hand, to confirm his reservation of the Service and his method of payment.

The means of online payment available and communicated may be Visa and Mastercard, American Express, etc. This list is subject to change.

2. Payment is debited at the Hôtel during the stay, except in the case of special conditions or rates or payment is debited at the time of booking (prepayment on certain rates).

3. When making a reservation with the reservation center, or with the Establishment, for an amount greater than 5000 euros, it will be systematically requested the Customer to make payment by bank transfer.

Payment by bank transfer may also be requested for lower amounts or at the customer's express request.

4. In the event of payment at the Hôtel, the Customer must present to the Establishment the bank card which enabled them to guarantee the reservation or to make the prepayment in order to ensure the identity of the Client. The Hôtel may also ask him to present an identity document for the purposes of preventing credit card fraud.

If the Customer has not prepaid for his stay, the Establishment will ask the Customer, upon his arrival, for a security deposit or an authorization to debit the bank card in order to guarantee the stay corresponding to the total amount of the nights reserved plus the lump sum of 100 euros per person per day to guarantee extras. This same guarantee will be required from invited third parties.

If the Customer has prepaid for his stay, the Establishment may ask the Customer for a lump sum of 100 euros per person and per day in order to guarantee the extras.

For distance sales made by telephone, the customer is informed that he must sign the merchant ticket upon his arrival at the Hôtel .

5. In the event of a no show, i.e. in the event of a reservation not being canceled but for which the customer has not presented himself at the Hotel on the day reserved and insofar as the reservation has been guaranteed by credit card, the Hôtel will debit the sum of one reserved night, as compensation due for the damage suffered as a result of the no show. If several nights were reserved, the cancellation terms attached to the reserved rate will apply.

6. At the time of prepayment, the amount that is debited when booking includes: the price of accommodation, taxes related to accommodation, the price of catering if breakfast is chosen, taxes related to the catering and all other additional services selected by the Customer, excluding tourist tax and/or any other tax which may be due as a result of the Customer's stay in the Hotel.

14. Personal data

1. Your personal data requested as part of your reservation, namely your title, surname, first name, your postal address, your telephone number with country code, your e-mail address, your payment card references (Number, type card number, name of the holder, expiry date and cryptogram in the event that it is transmitted to us) as well as any data communicated or generated by your browsing constitute confidential data.

2. They are only accessible and intended to process your reservations and stays. And ; provided that you have accepted by ticking the corresponding box, to send you our newsletter, or to respond to your requests or communicate commercial offers. They are kept for the duration necessary for the commercial relationship established between the Customer and ULR.

3. Certain information requested in the forms is mandatory and is marked with an asterisk. If you choose not to communicate them to us, we will not be able to process your request.

4. In accordance with the law "Informatique et Libertés" of January 6, 1978 as amended, you have the right to access, rectify, delete, request a limitation of the processing of personal data concerning you. ;

You also have the right to object to the processing of your data for legitimate reasons and the right to object to the processing of your data for commercial prospecting purposes as well as the right to give us instructions on the fate of your data after your death.

To find out more about the processing of your data and all of your rights regarding your personal data, please consult our policy

of confidentiality: https://www.auxducsdesienne.fr/fr/informations-legales/politique-de-confidentialite.html.

To exercise these rights, please contact AUX DUCS DE SIENNE either by post, at 25 Grand Rue, 33570 MOntagne – France.- or by email at the email address: direction@auxducsdesienne.fr

5. When the processing of your data involves a transfer outside the European Union, these transfers are carried out in return for appropriate guarantees. When the sharing of this information involves a transfer to the United States, said transfer is made on the basis of the Privacy Shield certification or on the basis of the standard contractual clauses of the European Union.

For the purposes of a reservation, transfers to our establishments located outside the European Union are made on the basis of the standard contractual clauses established by the European Commission. You can request a copy of these documents by contacting our data protection officer at the email address: dpo@groupebarriere.com.

In particular when paying online, the Customer's bank details must be transmitted by the payment provider to the Hotel's bank, for the execution of the Hotel reservation contract.

The Customer consents to this transfer for the performance of his contract.

15. Agreement of proof

1. The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes acceptance of the Hotel contract, between the parties, having the same value as a signature. handwritten.

2. The computerized registers kept in the computer systems of ULR will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties.

16. Force majeure

ULR cannot be held liable to the Customer in the event of non-performance of its obligations resulting from an event of force majeure. .

Similarly, the Customer cannot be held liable towards ULR in the event of non-performance of its obligations resulting from an event of force majeure. .

Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals.

The Hôtel may offer the Customer an accommodation solution in a Hotel of at least equivalent category or, if it is of a lower category, a room of a higher standard than that originally reserved, for services of the same nature. All possible additional costs attached to this dislodging, for services of the same nature, will be paid for by the Hôtel originally booked. The Customer can also cancel his reservation which then gives rise to an immediate refund.

17. Applicable law

1. These General Conditions of Sale are governed by French law.

2. This is the case for rules of substance as well as for rules of form.

18. Entirety

1. These General Conditions of Sale, the conditions of sale of the rate booked by the Customer, and the booking confirmation express the entirety of the obligations of the parties.

2. No general or specific condition communicated by the Customer can be incorporated into these general conditions.

3. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) having been validated by the Customer and the present terms and conditions.

4. In the event of a contradiction between the booking confirmation and these general conditions, the provisions appearing on the booking confirmation will be the only ones applicable for the obligation in question.

19. Mediation

After contacting Customer Service and failing a satisfactory response within 60 days, the Customer may contact the Tourism and Travel mediator, whose contact details are as follows:

Tourism and Travel Mediation

Mailing address for referral: MTV Mediation Tourism and Travel BP 80303 – 75823 PARIS CEDEX 17
Email: info@mtv.travel
Information: http://www.mtv.travel